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Terms and Conditions

You can buy directly from us under the following terms and conditions:

Pricing

All prices displayed are exclusive of delivery charges.

We will do our utmost to keep the prices listed as stable as possible, but as the goods are imported, they are subject to market, currency, duty and fuel price fluctuation and are therefore subject to change.

Goods remain the property of Terra Rossa until paid for in full.

Security

We will not pass on your details to any third party organisations. Your details will be retained purely for internal processing.

Our online ordering system uses a secure encrypted server provided by PayPoint.net.

Delivery

There is no minimum order and orders above £50 have free carriage (valid for UK mainland addresses only).

Delivery is subject to stock availability and prices are based on size and weight.

The delivery prices are for UK mainland and the Isle of Wight. For any other location please contact us on 020 8661 9695 or email us at info@terra-rossa.com.

Delivery Services Offered are as follows:

Next Day Service: Orders placed before 12:00pm Monday to Thursday will be despatched the same day with the aim to have them delivered the next working day. Orders placed on Fridays will be processed on the following Monday apart from bank holidays.
48 hour Service: Orders placed before 12:00pm Monday to Thursday will be despatched the same day with the aim to have them delivered within the next 2 working days Orders placed on Fridays will be processed on the following Monday apart from bank holidays.

We despatch the goods by courier and cannot be held responsible for late delivery.

Returns

Goods are non-returnable. Claims must be made within 24 hours of delivery of damaged goods. Credit will only be given for damaged goods that are returned to us and any goods returned that are opened will be charged for.

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